Terms of Service

Last updated: August 26, 2026

1. Overview

Welcome to Ceylon Spice Garden.

The terms “Ceylon Spice Garden,” “we,” “us,” and “our” refer to Ceylon Spice Garden, the merchant operating ceylonspicegarden.com.

These Terms of Service (“Terms”) govern your access to and use of our website, online store, content, products, checkout, customer-support services, and related services collectively referred to as the “Services.”

By accessing the website, creating an account, or placing an order through our store, you agree to these Terms together with the policies incorporated into them, including our:

• Return & Refund Policy

• Shipping Policy

• Privacy Policy

Please read these Terms carefully before using the Services.

If you do not agree to these Terms, you should not use the Services.

Nothing in these Terms excludes, restricts, or limits any consumer right that cannot legally be excluded, restricted, or limited.

2. Shopify Platform

Our online store is powered by Shopify.

Shopify provides the technology that allows us to operate our online store and process certain aspects of your shopping experience.

However, purchases made from Ceylon Spice Garden are transactions between you and Ceylon Spice Garden, except where a particular Shopify consumer service expressly provides otherwise under its own terms.

Ceylon Spice Garden is responsible for matters relating to products sold by us, including:

• Product descriptions

• Order fulfillment

• Shipping

• Customer service

• Returns

• Refunds

• Product-quality concerns

• Applicable consumer obligations

Certain Shopify services, including Shop Pay or the Shop app, may also be governed by separate Shopify terms and privacy policies.

3. Eligibility and Account Information

You must have the legal capacity required under applicable law to enter into a purchase or use the Services.

If you create an account, you are responsible for:

• Providing accurate information

• Maintaining the confidentiality of your login credentials

• Keeping your account information reasonably current

• Activity conducted through your account where legally attributable to you

You must not impersonate another person or knowingly provide false payment, billing, customs, or delivery information.

If you believe your account has been accessed without authorization, please contact us promptly.

4. Information You Provide

When purchasing from us, you may be required to provide information including:

• Name

• Email address

• Telephone number

• Billing information

• Payment information

• Shipping address

• Customs information where applicable

You agree that information you provide will be accurate and complete to the best of your knowledge.

You are responsible for checking your order and delivery information before submitting your purchase.

Our responsibilities concerning shipping-address errors are further explained in our Shipping Policy.

5. Product Information

We make reasonable efforts to describe our products accurately.

Product listings may include information concerning:

• Product identity

• Botanical species

• Cinnamon grade

• Product form

• Ingredients

• Weight

• Quantity

• Country of origin

• Processing method

• Batch information

• Certifications

• Laboratory testing

• Other product specifications

For an order already placed, the product should be assessed against the material representations and objective specifications applicable at the time that order was placed.

We may update product descriptions, photographs, specifications, prices, or availability for future orders.

Changes made after an order is placed do not retroactively alter the material description applicable to that completed purchase.

6. Natural Agricultural Product Variation

Many products sold by Ceylon Spice Garden are natural agricultural products.

Natural variation can occur between:

• Crops

• Harvests

• Growing areas

• Seasons

• Batches

• Individual flowers, leaves, quills, seeds, pods, or other plant materials

Reasonable natural variation may occur in characteristics including:

• Color

• Shade

• Aroma

• Flavor intensity

• Texture

• Shape

• Size

• Appearance

• Natural markings

• Powder color

• Grind appearance

Reasonable natural variation alone does not mean that a product is defective or materially not as described when the product otherwise matches the product identity and objective specifications represented at the time of purchase.

This section does not permit us to substitute a materially different:

• Botanical species

• Product

• Grade

• Ingredient

• Form

• Origin

• Quantity

• Certification

• Other expressly represented material characteristic

7. Product Photographs and Displays

We make reasonable efforts to display products accurately.

However, photographs may represent a typical example of a natural product rather than the exact individual item you will receive unless expressly stated otherwise.

Colors and appearance may also vary because of:

• Screen settings

• Lighting

• Photography

• Device type

• Natural batch variation

Minor differences of this type do not, by themselves, constitute a product defect or material misdescription.

This does not affect your rights if the product supplied is materially different from an objective representation made at the time of purchase.

8. Taste, Aroma, and Personal Preference

Taste, aroma, texture, and sensory perception can vary between individuals.

Unless an objective specification expressly represented by us is not met, personal preference concerning characteristics such as:

• Taste

• Aroma

• Strength

• Color

• Texture

• Appearance

does not by itself establish that the product is defective or materially not as described.

This provision does not apply where the difference results from:

• Spoilage

• Contamination

• Incorrect product

• Genuine defect

• Material misdescription

• Another problem for which we are legally responsible

9. Product Suitability and Intended Use

Customers should review product information before purchasing and determine whether the product is suitable for their intended lawful use.

Customers with allergies, sensitivities, dietary restrictions, medical concerns, or other individual requirements should review relevant product information and, where appropriate, seek professional advice before use.

Nothing in this section excludes responsibility for inaccurate mandatory ingredient information, contamination, defective goods, misdescription, or another matter for which liability cannot legally be excluded.

10. Health and Informational Content

Information appearing on our website, blog, product pages, educational materials, or other content may discuss traditional uses, botanical information, food uses, or general wellness topics.

Unless expressly stated otherwise, this information is provided for general informational purposes.

It is not intended to constitute:

• Medical advice

• Diagnosis

• Treatment

• A prescription

• A substitute for professional medical advice

Customers should not rely on general website information as a substitute for advice from an appropriately qualified healthcare professional where such advice is needed.

This section does not limit any legal responsibility relating to product safety, labeling, or representations that cannot lawfully be excluded.

11. Orders

When you submit an order, you are making an offer to purchase the products shown in your checkout.

Receipt of an automated order confirmation does not necessarily mean that we are legally required to fulfill an order where a legitimate reason prevents fulfillment.

We may refuse or cancel an order before dispatch for legitimate reasons including:

• Product unavailability

• Material pricing or listing error

• Suspected fraud

• Payment authorization failure

• Shipping restrictions

• Import or export restrictions

• Legal or regulatory requirements

• An inability to fulfill the order as represented

If we cancel a paid order before fulfillment, we will refund amounts properly due for the cancelled products.

We will not cancel an accepted order simply to charge the customer a higher price because the product price later increased.

12. Order Review

Please review your order carefully before completing checkout.

This includes checking:

• Product

• Variant

• Size

• Weight

• Quantity

• Delivery address

• Email address

• Telephone number

• Shipping method

If you discover an error after ordering, contact us as soon as possible at:

support@ceylonspicegarden.com

Changes and cancellations normally can only be guaranteed before dispatch.

Additional rules are contained in our Return & Refund Policy and Shipping Policy.

13. Prices

Prices and promotions may change from time to time.

The product price applicable to an order will generally be the price displayed and accepted at checkout when the order is placed, subject to correction of an obvious or material error where permitted by applicable law.

Unless stated otherwise, prices may exclude:

• Shipping

• Import duties

• Customs charges

• VAT

• Sales tax

• Other destination-country charges

Any charges collected directly by us will be shown where required during checkout or in the order documentation.

14. Pricing and Listing Errors

Occasionally our website may contain an obvious typographical, technical, pricing, inventory, promotional, or product-information error.

If we discover a material error before dispatch, we may contact you to:

• Confirm corrected information

• Offer an alternative

• Cancel the affected item

• Cancel the order where necessary

If a paid order is cancelled because of our error, we will issue the refund properly due.

We will not use this section to retroactively change the material product description after fulfillment in order to defeat a legitimate product claim.

15. Payments

You represent that you are authorized to use the payment method submitted with your order.

Payments may be processed by third-party payment providers.

Use of payment methods such as:

• Credit or debit cards

• Shop Pay

• PayPal

• Apple Pay

• Google Pay

• Other available providers

may also be subject to the applicable provider's terms.

We may conduct or participate in reasonable fraud-prevention and payment-verification procedures.

16. Discounts and Promotions

Promotional offers may be subject to separate conditions.

Unless expressly stated otherwise:

• Discounts cannot be exchanged for cash

• Promotions apply only during the stated period

• Eligibility requirements must be satisfied

• Promotions may not be combined where checkout does not permit combination

• Promotional benefits apply only to eligible products and orders

Where specific promotional terms conflict with these general Terms, the specific promotional terms will normally govern that promotion, subject to applicable law.

A promotion validly applied to an already completed order will not be removed solely because the promotion later expires.

17. Retail and Wholesale Transactions

Our website may be used for both ordinary retail purchases and, in some circumstances, commercial or wholesale transactions.

Wholesale, bulk, private-label, specially sourced, custom-manufactured, laboratory-tested-to-order, or other business-to-business transactions may also be governed by separate terms contained in:

• Quotations

• Proforma invoices

• Commercial invoices

• Product specifications

• Purchase agreements

• Incoterms

• Written email agreements

• Other expressly agreed documents

Where separate B2B terms have been expressly agreed, those specific terms may take precedence over these general Terms for that transaction to the extent permitted by law.

Statutory consumer rights applicable specifically to consumers may not apply to purchases made wholly for business purposes.

18. Shipping and Delivery

Shipping is governed by our:

Shipping Policy

Delivery estimates are estimates unless expressly stated to be guaranteed.

International shipments can be affected by:

• Customs

• Carrier delays

• Postal congestion

• Weather

• Security inspections

• Public holidays

• Other circumstances outside our reasonable control

The existence of such circumstances does not remove mandatory customer rights concerning delayed, lost, damaged, or undelivered goods.

19. Risk of Loss During Delivery

Where Ceylon Spice Garden selects or arranges the carrier for a consumer order, responsibility for loss or damage during transit will be determined according to applicable law.

Nothing in these Terms is intended to transfer shipping risk to a consumer earlier than permitted by mandatory consumer law.

Where a wholesale or business customer independently arranges its own carrier, or where separate freight or Incoterms have been expressly agreed, responsibility and transfer of risk may instead be determined by those agreed terms and applicable law.

20. Customs and International Orders

International customers may be subject to:

• Import duties

• VAT

• Taxes

• Brokerage fees

• Clearance fees

• Other destination-country charges

Unless we expressly state otherwise, such charges are the customer's responsibility where imposed by the destination country.

Customers are responsible for reasonably cooperating with lawful customs-clearance requirements applicable to them.

Ceylon Spice Garden remains responsible for materially accurate shipping or customs information that we are required to prepare.

If a customs problem resulted from a material documentation error attributable to us, we will review the matter in accordance with our Shipping Policy and applicable law.

More information is provided in our Shipping Policy.

21. Returns, Refunds, and Quality Claims

Returns, refunds, cancellations, damaged goods, defective goods, incorrect products, and products claimed to be materially not as described are governed by our:

Return & Refund Policy

The fact that a consumable product has been opened does not automatically prevent a legitimate claim where opening the product was reasonably necessary to discover an alleged:

• Defect

• Contamination

• Incorrect product

• Material misdescription

Opened consumables may, however, be excluded from ordinary change-of-mind returns as described in the Return & Refund Policy and as permitted by applicable law.

22. Statutory Consumer Rights

Our voluntary store policies operate in addition to rights customers may have under mandatory consumer law.

Depending on the customer's jurisdiction, mandatory rights may concern matters including:

• Goods matching their description

• Product quality

• Product safety

• Delivery

• Faulty goods

• Misdescribed goods

• Cancellation rights

• Refunds

• Replacement

• Price reduction

• Shipping risk

Nothing in these Terms excludes or limits a consumer right that cannot legally be excluded or limited.

Where mandatory law provides the customer with a right that is more favorable than these Terms or one of our voluntary policies, the mandatory legal requirement will apply.

23. European Union and Other Distance-Selling Rights

Customers in the European Union, European Economic Area, United Kingdom, and certain other jurisdictions may have statutory rights for online purchases in addition to our voluntary policies.

These may include cancellation or withdrawal rights, subject to legal exceptions.

Certain exceptions may apply to products including:

• Perishable goods

• Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed

• Custom or personalized products

• Other legally excluded categories

Separate statutory rights may apply where goods are defective, unsafe, or materially not as described.

Nothing in our voluntary return rules eliminates those mandatory rights.

24. Laboratory Reports, Certifications, and Batch Documentation

Some products may have laboratory reports, Certificates of Analysis, certifications, phytosanitary documentation, or other batch-related information.

Where we expressly state that a particular report, certificate, or test applies to a particular product or batch, that representation forms part of the relevant product information.

A report applicable to one batch should not be assumed to apply to another batch unless expressly stated.

Retail customers or business customers requiring specific documentation for:

• Regulatory purposes

• Commercial manufacturing

• Cosmetics

• Food production

• Importation

• Professional use

• Product registration

should confirm document requirements before purchase when those documents are not expressly included in the product listing or transaction.

25. Product Availability

Products may be available only in limited quantities.

We may:

• Limit quantities

• Discontinue products

• Temporarily suspend sales

• Restrict availability by destination

where reasonably necessary.

Any restriction concerning a completed paid order will be handled in accordance with the order and refund provisions above.

26. Intellectual Property

Unless otherwise stated, content on the Ceylon Spice Garden website—including:

• Text

• Logos

• Branding

• Product photographs

• Graphics

• Designs

• Videos

• Written guides

• Page layouts

is owned by or licensed to Ceylon Spice Garden and is protected by applicable intellectual-property laws.

You may access website content for ordinary personal use.

Unless permitted by law or authorized by us, you must not:

• Republish substantial website content

• Copy our branding for commercial use

• Misrepresent our content as your own

• Use our trademarks in a misleading manner

• Reproduce protected product photographs commercially

• Create a website falsely appearing to be operated by Ceylon Spice Garden

Nothing in these Terms transfers ownership of our intellectual property to you.

27. Reviews, Comments, and Feedback

You may submit reviews, comments, photographs, suggestions, or other feedback where our Services permit it.

You are responsible for ensuring that content you submit:

• Is truthful to the best of your knowledge

• Does not infringe another person's rights

• Does not contain unlawful content

• Does not contain malware

• Does not impersonate another person

By submitting content to us for publication, you grant Ceylon Spice Garden a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and reasonably adapt that content for operating, improving, or promoting our business and Services, subject to applicable privacy and consumer law.

We may moderate or remove content where permitted by law, including content that is:

• Unlawful

• Fraudulent

• Abusive

• Spam

• Infringing

• Unrelated to the relevant product or service

We will not require customers to submit only positive reviews.

28. Third-Party Links and Services

Our website may contain links, integrations, applications, payment services, review platforms, social networks, or other services operated by third parties.

We do not control independent third-party websites.

Your use of an independent third-party service may be governed by that provider's own terms and privacy policies.

We are not responsible for independent third-party content or services merely because our website contains a link to them.

This provision does not remove responsibility that applicable law places on Ceylon Spice Garden for services we directly provide or arrange.

29. Optional Tools and Applications

Our website may provide access to tools, apps, or functionality supplied by third parties.

The availability of a third-party tool does not necessarily constitute an endorsement.

Third-party tools may be subject to their own terms and privacy practices.

Where a tool forms part of our contractual obligations to you, nothing in this section removes responsibility that cannot legally be excluded.

30. Privacy

Our collection and use of personal information are described in our:

Privacy Policy

Because our store is powered by Shopify and may use third-party payment, analytics, marketing, shipping, or customer-service providers, information may also be processed by those providers as described in the applicable privacy disclosures.

31. Prohibited Uses

You must not use the Services:

• For unlawful purposes

• To commit fraud

• To submit knowingly false payment information

• To distribute malware

• To interfere with website security

• To attempt unauthorized access to systems or accounts

• To scrape or harvest personal information unlawfully

• To infringe intellectual-property rights

• To impersonate another person

• To transmit unlawful threats or harassment

• To misuse the Services in a way that materially harms other users or our systems

We may restrict or suspend access to the Services where we reasonably believe such action is necessary to address unlawful, fraudulent, abusive, or security-threatening activity.

32. Suspension or Termination of Website Access

We may suspend or terminate access to website accounts or Services where reasonably necessary because of:

• Fraud

• Security threats

• Unlawful conduct

• Material breach of these Terms

• Abuse of the Services

Termination of website access does not eliminate obligations concerning an order already accepted before termination.

For example, termination does not remove any applicable obligation relating to:

• Delivery

• Refunds

• Valid product claims

• Statutory consumer rights

33. Website Availability

We aim to keep the Services reasonably available but do not guarantee that our website will always operate:

• Without interruption

• Without maintenance

• Without technical errors

• Without temporary outages

We may maintain, modify, update, or temporarily suspend parts of the website.

This website-availability disclaimer does not apply to statutory obligations concerning products already purchased.

34. General Website Information

We make reasonable efforts to keep website information current and accurate.

However, general informational or editorial content may occasionally contain:

• Typographical errors

• Outdated information

• Technical errors

• Omissions

We may correct such information when discovered.

This provision does not allow us to retrospectively alter a material product representation applicable to an order already placed in order to defeat a legitimate claim.

35. Disclaimer of Website Warranties

To the fullest extent permitted by applicable law, the website and general online Services are provided on an “as available” basis.

We do not guarantee that:

• Website access will always be uninterrupted

• Every technical error will immediately be corrected

• The website will always be compatible with every device or browser

This disclaimer concerns the operation of the website.

It does not exclude or limit mandatory rights concerning products purchased from us, including rights relating to product quality, safety, conformity, description, delivery, or other matters that cannot legally be excluded.

36. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms is intended to exclude or restrict liability or rights concerning matters that cannot legally be excluded, including where applicable:

• Fraud or fraudulent misrepresentation

• Certain personal injury or death liabilities

• Mandatory product-safety obligations

• Mandatory rights relating to defective or misdescribed goods

• Other non-excludable statutory consumer rights

To the fullest extent permitted by applicable law, Ceylon Spice Garden will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

For purchases made wholly for business purposes, additional limitations may be contained in separately agreed B2B terms.

37. Customer Responsibility for Unlawful Misuse

To the extent permitted by applicable law, you are responsible for losses directly caused by your deliberate unlawful use of the Services, fraud, infringement of third-party rights, or material breach of these Terms.

Nothing in this provision requires an ordinary consumer to indemnify Ceylon Spice Garden for liability arising from our own breach, negligence, defective goods, or another matter for which applicable law makes us responsible.

38. Events Outside Reasonable Control

We are not responsible for delay caused solely by circumstances genuinely outside our reasonable control to the extent permitted by applicable law.

Such circumstances may include:

• Natural disasters

• Severe weather

• War

• Civil disturbance

• Government restrictions

• Carrier disruption

• Airport closures

• Postal emergencies

Where such an event affects an order, we will make reasonable efforts to communicate and perform our obligations as soon as reasonably possible.

This section does not remove statutory cancellation, refund, delivery, or other consumer rights that arise despite such circumstances.

39. Payment Disputes and Chargebacks

If you experience an issue with an order, we encourage you to contact:

support@ceylonspicegarden.com

so we have an opportunity to investigate and resolve the issue.

If a payment dispute, chargeback, or payment-provider investigation is opened, we may provide relevant transaction records to the payment provider, card network, bank, or other authorized entity.

Such records may include:

• Order information

• Billing information

• Shipping information

• Product listing information

• Tracking

• Delivery evidence

• Customer communications

• Return information

• Refund information

• Batch information

• Product photographs

• Quality-control or testing documentation

• Policies applicable to the transaction

Nothing in this section requires a customer to waive any lawful right to contact their bank or payment provider.

40. Order and Transaction Records

We may retain records reasonably necessary for:

• Order fulfillment

• Customer service

• Returns

• Refunds

• Accounting

• Tax compliance

• Fraud prevention

• Payment disputes

• Legal compliance

Personal information will be handled according to our Privacy Policy and applicable privacy law.

41. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.

If it cannot be preserved, the affected portion will be severed.

The remaining provisions will continue in effect.

42. Waiver

If we do not immediately enforce a provision of these Terms, that does not automatically mean that we permanently waive the right to enforce it later.

Similarly, a customer does not waive a statutory right merely because it was not immediately exercised where applicable law provides otherwise.

43. Assignment

We may transfer our rights and obligations under these Terms as part of a legitimate sale, restructuring, merger, or transfer of the business, provided doing so does not unlawfully reduce rights relating to an existing consumer transaction.

Customers may transfer contractual rights where applicable law permits or with our agreement where consent is reasonably required.

44. Entire Agreement and Order of Precedence

These Terms, together with policies and specific terms expressly incorporated into a transaction, form the agreement applicable to use of our Services.

For ordinary retail purchases, this may include:

• These Terms of Service

• Return & Refund Policy

• Shipping Policy

• Privacy Policy

• Product listing applicable at purchase

• Specific promotional terms

For wholesale or commercial purchases, additional expressly agreed quotations, invoices, specifications, freight terms, or contracts may also apply.

If there is a conflict:

1. Mandatory applicable law takes priority.

2. Specific transaction terms expressly agreed by both parties generally take priority for that particular transaction.

3. Specific promotional terms govern the relevant promotion.

4. These general Terms and incorporated policies apply otherwise.

45. Governing Law

To the extent permitted by applicable law, these Terms and transactions with Ceylon Spice Garden are governed by the laws of Sri Lanka.

Nothing in this governing-law clause deprives a consumer of mandatory protections that apply under the law of their country or jurisdiction where such protections cannot legally be waived.

46. Jurisdiction

Subject to mandatory consumer-law rights concerning jurisdiction, disputes may be brought before a competent court in Sri Lanka.

Where applicable consumer law gives a customer the non-waivable right to bring or defend proceedings in another jurisdiction, that right remains unaffected.

47. Changes to These Terms

We may update these Terms from time to time for reasons including:

• Changes to our Services

• Changes to business operations

• Changes in law

• Regulatory requirements

• Security requirements

• Improvements in clarity

The current version will be posted on this page with an updated revision date.

Material changes will be communicated where required by applicable law.

Unless law requires otherwise, changes will not retroactively remove rights relating to an order already placed before the new Terms took effect.

48. Contact Information

Questions about these Terms, orders, products, shipping, returns, refunds, or customer support can be sent to:

Ceylon Spice Garden

Email: support@ceylonspicegarden.com

Our current business contact information may also be displayed on our website's Contact page.

For the fastest assistance with an existing purchase, please include your order number.