Shipping policy

Shipping Policy

Ceylon Spice Garden ships selected products internationally from Sri Lanka. Available shipping methods, shipping charges, and delivery estimates are shown at checkout based on your delivery address, order weight, selected products, and any active shipping promotion.

Shipping Rates & Promotions

Shipping costs are calculated at checkout unless an item or order qualifies for a free-shipping offer.

Some products, bundles, or promotional offers may include Free Standard Tracked Shipping, Free Express Shipping, or another shipping benefit. The shipping method displayed at checkout is the applicable method for your order.

Shipping promotions apply only to eligible products and destinations shown at checkout. Promotions cannot be exchanged for cash or transferred to other products unless clearly stated.

Order Processing

  • Most orders are prepared and dispatched within 3–5 business days.
  • Orders placed on weekends or Sri Lankan public holidays are processed on the next business day.
  • Bulk, wholesale, made-to-order, or high-volume orders may require additional preparation time.

Estimated Delivery Times

Delivery times depend on the destination country, selected shipping method, customs processing, carrier capacity, and the local postal or delivery network.

  • Standard Tracked Shipping:
    Usually 7–12 business days after dispatch, depending on destination.
  • Express Shipping:
    Usually 5–7 business days after dispatch, depending on destination.

Delivery estimates are not guaranteed delivery dates. Customs inspections, weather conditions, postal congestion, carrier delays, and local delivery conditions can occasionally extend delivery time.

Tracking

  • A tracking number is sent after your order has been dispatched.
  • Tracking updates may take time to appear after the parcel is accepted by the carrier.
  • International parcels may be transferred to the destination country’s postal or delivery network for final delivery.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, clearance fees, or other charges applied by their country.

These charges are determined by local authorities and are not included in the product price or shipping charge unless clearly shown at checkout.

Address Accuracy

Please ensure that your shipping address, postal code, phone number, and email address are complete and accurate before placing an order.

Ceylon Spice Garden cannot be responsible for delays, failed delivery, return-to-sender parcels, or additional carrier charges caused by incomplete or incorrect address details supplied by the customer.

Address Changes

Please contact us as soon as possible if you need to update an address. Address changes can only be made before the order has been dispatched.

Returned or Undeliverable Parcels

If an order is returned to us because of an incorrect address, refused delivery, an uncollected parcel, or failed delivery attempts, we will contact you once the parcel has been received back.

Re-shipping costs may apply. Original shipping charges are non-refundable once the parcel has been dispatched.

Need Help?

For shipping questions, order updates, or tracking assistance, contact us at support@ceylonspicegarden.com.