Shipping policy
Shipping Policy - Ceylon Spice Garden
🌍 FREE WORLDWIDE ECONOMY SHIPPING ON ALL ORDERS!
Shipping Options & Delivery Times
ECONOMY SHIPPING (FREE)
All Countries - FREE Shipping
- Delivery: 14-21 business days
- Full tracking included
- Available for all order sizes (up to 5kg)
- No minimum order required
STANDARD & EXPRESS SHIPPING OPTIONS
Sri Lanka (Domestic)
Economy (FREE): 7-10 business days - All orders
Standard Shipping:
- Colombo & Suburbs: $2.99 (FREE over $50) - 2-3 business days
- Other Districts: $3.99 (FREE over $75) - 3-5 business days
Express Same-Day (Colombo only): $9.99 - Order before 12 PM
South Asia
(India, Pakistan, Bangladesh, Maldives, Nepal)
Economy (FREE): 14-21 business days
Standard Shipping:
- 0-2kg: $6.99 - 7-12 business days
- 2-5kg: $12.99 - 7-12 business days
Express DHL: $24.99 - 3-5 business days
Asia Pacific
(Singapore, Malaysia, Thailand, Indonesia, Philippines, Vietnam, Japan, South Korea, China, Taiwan, Hong Kong)
Economy (FREE): 14-21 business days
Standard Shipping:
- Light (0-500g): $8.99 - 7-12 business days
- Medium (501g-1kg): $12.99 - 7-12 business days
- Standard (1-2kg): $18.99 - 7-12 business days
- Heavy (2-5kg): $28.99 - 7-12 business days
Express DHL: $43.99 - 3-5 business days
Middle East
(UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon)
Economy (FREE): 14-21 business days
Standard Shipping:
- Light (0-500g): $10.99 - 7-12 business days
- Medium (501g-1kg): $14.99 - 7-12 business days
- Standard (1-2kg): $20.99 - 7-12 business days
- Heavy (2-5kg): $32.99 - 7-12 business days
Express DHL: $47.99 - 3-5 business days
Australia & New Zealand
Economy (FREE): 14-21 business days
Standard Shipping:
- Light (0-500g): $11.99 - 7-12 business days
- Medium (501g-1kg): $16.99 - 7-12 business days
- Standard (1-2kg): $22.99 - 7-12 business days
- Heavy (2-5kg): $35.99 - 7-12 business days
Express DHL: $50.99 - 3-5 business days
USA & Canada
Economy (FREE): 14-21 business days
Standard Shipping:
- Light (0-500g): $12.99 - 7-12 business days
- Medium (501g-1kg): $18.99 - 7-12 business days
- Standard (1-2kg): $24.99 - 7-12 business days
- Heavy (2-5kg): $39.99 - 7-12 business days
Express FedEx: $54.99 - 3-5 business days
Europe
(UK, Germany, France, Italy, Spain, Netherlands, Belgium, Sweden, Norway, Denmark, Switzerland, Austria, Poland, and more)
Economy (FREE): 14-21 business days
Standard Shipping:
- Light (0-500g): $14.99 - 7-12 business days
- Medium (501g-1kg): $21.99 - 7-12 business days
- Standard (1-2kg): $28.99 - 7-12 business days
- Heavy (2-5kg): $44.99 - 7-12 business days
Express DHL: $59.99 - 3-5 business days
Rest of World
Economy (FREE): 14-21 business days
Standard Shipping:
- Light (0-500g): $15.99 - 7-12 business days
- Medium (501g-1kg): $22.99 - 7-12 business days
- Standard (1-2kg): $29.99 - 7-12 business days
- Heavy (2-5kg): $45.99 - 7-12 business days
💎 PREMIUM SHIPPING BENEFITS
Orders Over $300
- FREE Priority Express Shipping (3-5 business days)
- Fastest available service
- Full insurance included
- Priority customs clearance
Orders $150-$299
- 50% OFF all Standard Shipping rates
- Automatic discount at checkout
📦 Processing & Handling
Processing Times
- Standard Orders: 1-2 business days
- Bulk Orders (>5kg): 2-3 business days
- Holiday Season: 3-5 business days (November-January)
Cut-off Times: Orders placed before 2:00 PM Sri Lanka Time (SLT) on weekdays are processed same day
🌿 Packaging & Freshness Guarantee
Our Premium Packaging
- Airtight sealed pouches with one-way valve for freshness
- Food-grade materials certified for international shipping
- Moisture-barrier technology to preserve aroma
- Triple-layer protection for delicate spices
- Temperature-resistant packaging for all climates
Freshness Promise
✅ All spices shipped within 30 days of processing ✅ Best-before date clearly marked (2 years from packaging) ✅ 100% satisfaction guarantee on freshness ✅ Free replacement if not satisfied with quality
🚚 Tracking & Insurance
Order Tracking
- Tracking number sent within 24 hours of dispatch
- Real-time tracking via our website
- SMS/Email updates available
- Track directly with carriers (DHL, FedEx, Sri Lanka Post)
Shipping Insurance
- Orders under $50: Optional insurance $2.99
- Orders $50-$100: Automatically included FREE
- Orders over $100: Full coverage included FREE
- Orders over $300: Premium insurance with priority handling
🌡️ Seasonal & Weather Considerations
Temperature Protection
- Summer months: Heat-resistant packaging, shipped Monday-Wednesday
- Winter months: Extra moisture protection included
- Monsoon season: Waterproof outer packaging
Holiday Shipping Deadlines
- Christmas: December 15 (Economy), December 20 (Express)
- New Year: December 26 (Economy), December 29 (Express)
- Diwali: 10 days before (Economy), 5 days before (Express)
- Eid: 10 days before (Economy), 5 days before (Express)
📋 Customs & International Shipping
Customs Information
- Proper documentation included with all shipments
- HS Code: 0910 (Spices)
- Country of Origin: Sri Lanka
- Phytosanitary certificates available upon request
Customer Responsibilities
- International customers responsible for import duties/taxes
- Typical duty rates: 0-15% depending on country
- We declare actual value for customs (no false declarations)
Restricted Countries
We currently cannot ship to:
- Countries under trade sanctions
- Some African countries (contact for availability)
- Certain remote island nations
🔄 Returns, Refunds & Exchanges
30-Day Satisfaction Guarantee
- Not satisfied? Return within 30 days
- Unopened products: Full refund
- Opened products: Store credit offered
Return Shipping
- Quality issues: We cover return shipping
- Change of mind: Customer covers return shipping
- Wrong item sent: We cover all costs + compensation
How to Return
- Email: support@ceylonspicegarden.com
- Receive Return Authorization Number (RAN)
- Pack items securely with RAN visible
- Ship to our return center
- Refund processed within 5 business days
📞 Customer Support
Contact Us
Email: support@ceylonspicegarden.com WhatsApp: +94 77 123 4567 Live Chat: Available on website (9 AM - 6 PM Sri Lanka Time) Response Time: Within 12 hours
Office Hours
Monday - Friday: 9:00 AM - 6:00 PM (SLT) Saturday: 9:00 AM - 2:00 PM (SLT) Sunday: Closed
🎁 Special Services
Gift Services
- Gift Wrapping: $4.99 (Traditional Sri Lankan style)
- Personalized Messages: FREE
- Gift Sets: Special packaging available
- Direct Shipping: Send directly to recipients
Corporate & Wholesale
- Bulk Orders: Special rates for orders over 10kg
- Monthly Subscriptions: 15% discount + free shipping
- Corporate Gifts: Custom packaging with your branding
- Hotel & Restaurant: Special B2B rates available
Sample Program
- First-time customers: 3 sample sachets for $9.99 (ships free)
- Bulk buyers: Free samples before large orders
- New products: Join our tasting panel for free samples
⚠️ Important Notes
Address Accuracy
- Please ensure shipping address is complete and accurate
- P.O. Boxes accepted for Economy shipping only
- APO/FPO addresses: Contact us for special arrangements
Delivery Issues
- Missed delivery: 3 attempts before return to sender
- Wrong address: $15 redirection fee may apply
- Refused packages: Return shipping deducted from refund
Peak Season Notice
During harvest season (March-May) and holidays, please allow 1-2 extra days for processing
💚 Sustainability Commitment
- Eco-friendly packaging using biodegradable materials
- Carbon-neutral shipping options available (+$2)
- Plastic-free packaging for orders over $100
- Tree planting program: One tree planted for every 10 orders
Last Updated: August 2025
Ceylon Spice Garden - Bringing the Finest Spices from Sri Lanka to Your Kitchen
Free shipping worldwide on all orders - No minimum required!