Refund policy

Return & Refund Policy

Return Window

We offer a 30-day return policy from the date you receive your order. You have 30 days after receiving your item to request a return.

Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

  • Item must be in the same condition as received
  • Unopened and unused (especially important for food products)
  • Original packaging intact
  • All tags and labels attached
  • Receipt or proof of purchase required

How to Initiate a Return

  1. Contact us first: Email us at support@ceylonspicegarden.com within 30 days
  2. Provide order details: Include your order number and reason for return
  3. Wait for approval: We'll review your request and send return instructions
  4. Ship with provided label: Use our prepaid return shipping label

Important: Items sent back without prior authorization will not be accepted.

Return Shipping

  • We provide prepaid return labels for approved returns
  • Free return shipping on defective or incorrect items
  • Return shipping costs may apply for change-of-mind returns

Non-Returnable Items

The following items cannot be returned for health and safety reasons:

  • Opened food products (spices, teas, oils)
  • Perishable goods (fresh items with expiration dates)
  • Custom or personalized products
  • Personal care items (once opened)
  • Gift cards
  • Sale items (marked as final sale)
  • Hazardous materials (certain essential oils, flammable products)

Product Condition Requirements

  • New products only: Items must be unopened in original packaging
  • Food safety standards: All food items must have intact seals
  • No contamination: Products cannot be returned if packaging shows signs of tampering

Exchanges

For the fastest service:

  1. Return your current item following our return process
  2. Once return is approved and processed
  3. Place a new order for your desired item

We don't offer direct exchanges to ensure inventory accuracy and faster processing.

Defective or Incorrect Items

Contact us immediately if you receive:

  • Damaged products
  • Defective items
  • Wrong items
  • Missing items from your order

We'll provide a prepaid return label and either replace the item or issue a full refund.

European Union Customers

EU customers have additional rights under consumer protection laws:

  • 14-day cooling-off period for any reason
  • Right to cancel without justification
  • Same condition requirements apply
  • Must include original receipt/proof of purchase

Refund Process

Timeline

  • Refund approval: 2-3 business days after we receive your return
  • Refund processing: 3-5 business days after approval
  • Bank processing: Additional 3-7 business days (varies by bank/card company)
  • Total timeframe: Up to 15 business days maximum

Refund Method

  • Refunds issued to original payment method only
  • Credit card refunds: 5-10 business days
  • PayPal refunds: 3-5 business days
  • Bank transfers: 7-15 business days

Partial Refunds

Partial refunds may apply for:

  • Items returned outside the 30-day window
  • Items not in original condition
  • Items missing original packaging
  • Products showing signs of use

Contact Information

For all return inquiries:

  • Email: support@ceylonspicegarden.com
  • Response time: Within 24 hours on business days
  • Include your order number for faster assistance

Refund Delays

Contact us if more than 15 business days have passed since return approval. We'll investigate with our payment processor and provide updates.

International Returns

  • Return shipping may take longer for international orders
  • Customs duties on returns are customer's responsibility
  • Contact us for specific international return procedures

Last updated: 8/11/2025 This policy applies to all orders placed on ceylonspicegarden.com