Return & Refund Policy

Last updated: June 30, 2026

Thank you for shopping with Ceylon Spice Garden. We want you to feel confident ordering from us, and we will do our best to resolve any issue fairly and promptly.

This Return & Refund Policy applies to purchases made through ceylonspicegarden.com.

30-Day Return Window

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must be:

• Unopened and unused

• In its original sealed packaging

• In the same condition in which it was received

• Free from signs of tampering, damage caused after delivery, or contamination

• Accompanied by proof of purchase, such as your order number or order confirmation email

For food, spices, teas, herbs, flowers, botanicals, and similar consumable products, all seals and packaging must remain intact for health and safety reasons.

How to Request a Return

To request a return, email us at support@ceylonspicegarden.com within 30 days of receiving your order.

Please include:

• Your order number

• The item or items you wish to return

• The reason for your return

• Clear photos if your item is damaged, incorrect, or defective

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Once your request is approved, we will provide return instructions.

Return Shipping Cost

We provide free return shipping for all approved eligible returns.

Where a physical return is required, we will provide a prepaid return label or arrange reimbursement of reasonable return postage according to our return instructions.

There is no restocking fee for approved eligible returns.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when it arrives and contact us as soon as possible if you receive:

• A damaged item

• A defective item

• An incorrect item

• An item missing from your order

Email support@ceylonspicegarden.com with your order number and clear photos of the issue where applicable.

After review, we will provide an appropriate resolution. Depending on the situation, this may include a replacement, reshipment, refund, or another suitable solution at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return:

• Opened, used, unsealed, tampered-with, or contaminated food products

• Opened spices, teas, herbs, flowers, botanical products, powders, oils, or other consumable products

• Gift cards

• Custom or personalized products

• Products clearly marked as final sale

Exchanges

We do not offer direct exchanges.

For the fastest service, please request a return for your eligible unopened item and place a new order for the item you would like instead.

Refund Process

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, your refund will be issued to the original payment method within 3–5 business days.

Your bank, card issuer, PayPal, Shop Pay, Apple Pay, Google Pay, or other payment provider may take additional time to show the refunded amount in your account.

Shipping upgrades selected by the customer, including express or priority delivery upgrades, are non-refundable unless the item was damaged, defective, incorrect, or otherwise affected by an error on our side.

Late or Ineligible Returns

Returns requested after the 30-day return window are not eligible for a refund unless required by applicable law or specifically approved by Ceylon Spice Garden.

Items returned in a condition that does not meet this policy may not be eligible for a refund.

Order Cancellations and Changes

If you need to cancel or change an order, please contact us as soon as possible at support@ceylonspicegarden.com.

We can only cancel or change an order before it has been dispatched. Once an order has shipped, it must follow the return process described in this policy.

International Orders

Ceylon Spice Garden ships internationally from Sri Lanka.

International return processing may take longer because of postal transit times and customs procedures. Please contact us before returning an international order so we can provide the correct instructions.

Where a physical return is required for an approved eligible international return, we will provide return instructions and cover the approved return shipping cost as described above.

Contact Us

For all return, refund, cancellation, or order-support questions, contact:

Ceylon Spice Garden
Email: support@ceylonspicegarden.com

Please include your order number so we can assist you faster.

Consumer Rights

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law. Customers in the European Union and other regions may have additional statutory cancellation, refund, or consumer-protection rights.