Cancellation policy

Purchase Options Cancellation Policy

Last updated: August 26, 2026

This Purchase Options Cancellation Policy explains the terms that apply when Ceylon Spice Garden offers products through special purchase options such as:

  • Subscriptions

  • Pre-orders

  • Try Before You Buy

This policy applies only when one of these purchase options is expressly offered and selected on the applicable product page or during checkout.

A normal one-time purchase is not converted into a subscription, pre-order, or Try Before You Buy purchase merely because this policy appears on our website.

This policy should be read together with our:

Nothing in this policy excludes or limits any consumer right that cannot legally be excluded or limited.

1. Subscriptions

How Subscriptions Work

When you purchase a product using a subscription option, you agree to receive and pay for recurring orders according to the:

  • Product

  • Quantity

  • Price

  • Delivery frequency

  • Billing frequency

  • Subscription discount, if applicable

  • Other subscription terms

shown to you before you complete your purchase.

Depending on the subscription plan selected, deliveries may occur at intervals such as:

  • Weekly

  • Monthly

  • Every two months

  • Every three months

  • Another frequency expressly displayed at purchase

The applicable frequency will be shown before you place the subscription order.

2. Automatic Recurring Charges

Unless a subscription has been prepaid or expressly stated to end automatically after a fixed number of deliveries, your subscription may automatically renew.

By completing a recurring subscription purchase, you authorize the applicable payment provider to charge your selected payment method for future subscription orders according to the price and frequency disclosed when you subscribe, subject to permitted changes described in this policy.

Recurring charges may include, where applicable:

  • Product price

  • Shipping

  • Applicable taxes

  • Other charges clearly disclosed before payment

Your full payment-card information is processed securely through Shopify and/or the applicable payment provider.

Ceylon Spice Garden does not normally have access to your complete credit-card number.

3. Subscription Duration

Your subscription will continue according to the plan you selected until:

  • You cancel it

  • The subscription reaches an expressly stated end date

  • A fixed number of prepaid deliveries has been completed

  • We discontinue the subscription in accordance with this policy

  • The subscription ends for another lawful reason

We will not create an undisclosed minimum subscription period.

If a particular subscription has a minimum commitment, that requirement must be clearly disclosed before purchase.

4. Cancelling a Subscription

You may cancel future subscription renewals using the subscription-management options available through your customer account, order-management link, subscription portal, or by contacting:

support@ceylonspicegarden.com

There is no cancellation fee for cancelling future subscription renewals unless a particular commercial or wholesale arrangement expressly states otherwise and such fee is permitted by applicable law.

Cancellation prevents future subscription orders that have not already entered processing.

5. When Subscription Cancellation Takes Effect

A subscription cancellation normally applies to future orders that have not yet been processed.

If a recurring subscription order has already been:

  • Charged

  • Processed for fulfillment

  • Packed

  • Dispatched

before your cancellation is received or completed, cancelling the subscription may stop subsequent renewals but may not automatically cancel that already processed order.

An already processed order will be handled under our:

Return & Refund Policy

and applicable consumer law.

If we are reasonably able to stop an order before dispatch, we will make reasonable efforts to do so.

6. Cancellation Confirmation

Where supported by the subscription platform, you should receive confirmation when your subscription is successfully cancelled.

If you attempted to cancel but believe the cancellation was not processed correctly, contact:

support@ceylonspicegarden.com

as soon as possible.

Please retain any cancellation confirmation or screenshot if available.

7. Pausing, Skipping, or Rescheduling

Where supported by the applicable subscription plan or subscription platform, customers may be able to:

  • Pause a subscription

  • Skip a delivery

  • Resume a subscription

  • Reschedule a delivery

  • Change quantities

  • Change an eligible product

  • Update the delivery address

  • Update the payment method

Available options may depend on the subscription plan and technology being used.

Changes generally must be made before the next subscription order enters processing.

8. Changing Your Subscription Address

Customers are responsible for keeping the delivery address associated with a subscription accurate and current.

Changing the address on your general customer account may not automatically update an existing subscription in every system.

Please verify the delivery address associated with the subscription itself.

If an order has already been dispatched to an address that was outdated because the customer did not update the subscription address, the matter will be handled according to our Shipping Policy and applicable law.

9. Subscription Payment Methods

A valid supported payment method must generally remain associated with an active automatically billed subscription.

You authorize recurring payments only according to the subscription terms disclosed to you and any lawful changes subsequently communicated to you.

Updating a payment method may update the method used for future subscription charges.

10. Failed Subscription Payments

If a recurring payment fails, the subscription platform or payment provider may:

  • Retry the payment

  • Ask you to update your payment method

  • Temporarily pause fulfillment

  • Suspend the subscription

  • Cancel the subscription after repeated payment failures

We will not intentionally dispatch an unpaid subscription order where payment is required before shipment.

11. Subscription Prices

The price applicable to your first subscription order is displayed before checkout.

The same price may continue for future subscription orders unless:

  • The subscription expressly has variable pricing

  • A promotional discount expires according to disclosed terms

  • Taxes or shipping charges change

  • We lawfully change the subscription price

We will not silently change the core subscription price in a manner prohibited by applicable law.

12. Subscription Price Changes

If we propose a material change to the recurring product price, frequency, quantity, or another important subscription term, we will provide notice where required by applicable law.

Where required, customers will be given an opportunity to cancel before the changed terms take effect.

A price change will not retroactively change an order that was already validly charged at an earlier price.

13. Subscription Discounts

Some subscriptions may include a discount compared with a one-time purchase.

A subscription discount may:

  • Apply for the duration of the subscription

  • Apply only to specified deliveries

  • Be introductory

  • Be subject to another clearly disclosed promotional condition

Any material limitation on a subscription discount should be displayed with the applicable offer.

Cancelling a subscription does not normally convert previous subscription purchases into full-price purchases.

14. Subscription Product Availability

Occasionally a subscription product may become temporarily or permanently unavailable.

If this occurs, we may:

  • Delay a shipment

  • Contact you

  • Allow you to skip a delivery

  • Offer an appropriate substitute with your agreement

  • Refund the affected order

  • Cancel the affected subscription

We will not intentionally substitute a materially different product, botanical species, grade, size, or quantity without appropriate disclosure or agreement.

15. Discontinuing a Subscription Plan

Ceylon Spice Garden may discontinue a subscription plan for legitimate reasons, including:

  • Product discontinuation

  • Product unavailability

  • Regulatory restrictions

  • Shipping restrictions

  • Technical limitations

  • Business changes

Where appropriate and reasonably possible, affected customers will be notified.

Amounts properly due for undelivered prepaid subscription products will be handled in accordance with applicable law.

16. Subscription Returns and Refunds

Cancelling a subscription is different from returning an individual subscription order.

Cancellation stops applicable future renewals.

Returns or refunds for an order already supplied are governed by our:

Return & Refund Policy

The same rules concerning:

  • Change-of-mind returns

  • Opened consumables

  • Damaged products

  • Incorrect products

  • Defective products

  • Materially not-as-described products

apply to subscription orders unless applicable law provides otherwise.

17. Pre-Orders

How Pre-Orders Work

A pre-order allows you to order a product before it is currently available for normal immediate fulfillment.

A pre-order product may be:

  • Awaiting new stock

  • Being harvested

  • Being prepared

  • Being produced

  • Awaiting import or export processing

  • Scheduled for a future release

  • Otherwise expected to become available later

The product page or checkout should identify the purchase as a pre-order.

18. Pre-Order Availability Estimates

Where reasonably possible, we may provide an estimated:

  • Availability date

  • Processing period

  • Dispatch date

  • Dispatch window

Any such date is an estimate unless expressly described as guaranteed.

Agricultural products in particular may be affected by:

  • Harvest conditions

  • Weather

  • Drying or processing

  • Quality control

  • Supply availability

  • Transportation

  • Regulatory requirements

If a material delay occurs, we will handle the pre-order according to this policy and applicable law.

19. Pre-Order Payments

Depending on the particular pre-order offer, we may:

  • Collect the full price when you order

  • Collect a partial deposit

  • Authorize the payment method and collect payment later

  • Collect no payment initially and charge later

The applicable payment arrangement should be disclosed before checkout.

By completing a deferred-payment pre-order, you authorize the applicable payment provider to process the future charge according to the price and terms displayed at purchase.

20. Cancelling a Pre-Order Before Processing

Unless different terms are clearly disclosed for a particular lawful custom or commercial transaction, you may request cancellation of an ordinary retail pre-order before it has entered fulfillment or dispatch.

To request cancellation, contact:

support@ceylonspicegarden.com

or use any cancellation option made available through your account.

If cancellation is successfully completed before fulfillment, amounts paid for the cancelled pre-order will be refunded as appropriate.

21. Pre-Order Deposits

If a pre-order requires a deposit, the deposit terms will be displayed or otherwise communicated before purchase.

Unless a deposit is expressly disclosed as non-refundable and such treatment is permitted by applicable law, cancellation of an eligible pre-order before fulfillment will normally result in the appropriate refund of amounts paid.

Nothing in a deposit term overrides mandatory consumer rights.

22. Pre-Orders Already Processed or Dispatched

Once a pre-order has entered fulfillment or been dispatched, it generally can no longer be cancelled as an unshipped pre-order.

However, this does not mean the customer loses all refund or return rights.

The order may still be subject to:

  • Our Return & Refund Policy

  • Applicable withdrawal rights

  • Defective-product rights

  • Not-as-described rights

  • Damaged-product rights

  • Other mandatory consumer rights

23. Material Pre-Order Delays

If the expected availability or dispatch timing of a pre-order changes materially, we may notify the customer where reasonably possible.

Depending on the circumstances and applicable law, the customer may be offered the option to:

  • Continue waiting

  • Accept a revised estimate

  • Cancel the unfulfilled item

  • Receive an appropriate refund

We will not require a customer to wait indefinitely for a product where applicable law gives the customer a cancellation or refund right.

24. Unable to Fulfill a Pre-Order

If we determine that we cannot reasonably supply a pre-ordered product, we may cancel the affected order.

If we cancel an unfulfilled paid pre-order because we cannot supply it, we will refund the amount properly due for the cancelled product.

Where only part of an order is affected, the remaining items may continue unless cancellation of the entire order is required or agreed.

25. Changes to Pre-Order Products

We will not materially change an ordered product without appropriate notice or agreement.

For example, we will not intentionally replace an expressly ordered:

  • Botanical species

  • Cinnamon grade

  • Product form

  • Weight

  • Quantity

  • Material specification

with a materially different product merely because the originally ordered product is unavailable.

If an appropriate substitute is available, we may offer it to the customer, but the customer does not have to accept a materially different substitute unless applicable law or the particular agreement permits otherwise.

26. Pre-Order Shipping

Shipping estimates shown for ordinary in-stock products may not apply until a pre-ordered product becomes available.

Where an order includes both:

  • In-stock products, and

  • Pre-order products

the order may be shipped together or separately depending on the checkout terms, shipping method, and operational circumstances.

Any additional shipping charge should be disclosed or agreed where required.

27. Try Before You Buy

When Try Before You Buy Applies

Try Before You Buy (“TBYB”) applies only to products expressly marked as eligible for Try Before You Buy before purchase.

The existence of this policy does not mean that every product sold by Ceylon Spice Garden can be tried before payment.

Unless expressly stated otherwise on a specific eligible offer, the following consumable products are not eligible for Try Before You Buy:

  • Food

  • Spices

  • Cinnamon

  • Teas

  • Herbs

  • Flowers

  • Botanicals

  • Powders

  • Oils

  • Other products intended to be eaten, consumed, infused, brewed, applied, or otherwise used in a manner that prevents hygienic resale

This restriction avoids conflict with health, hygiene, food-safety, and product-integrity requirements.

28. How Try Before You Buy Works

If Ceylon Spice Garden expressly offers an eligible TBYB product, the applicable offer will state important information before purchase, including:

  • Trial period

  • Product price

  • When payment will be charged

  • Return deadline

  • Applicable return procedure

  • Any other material conditions

Depending on the TBYB system, your payment method may be authorized or securely stored before fulfillment.

If you keep the product beyond the disclosed trial period without completing an eligible return, the applicable payment method may be charged according to the terms disclosed at purchase.

29. TBYB Returns

Eligible TBYB products must be returned according to the conditions and deadline disclosed with the particular offer.

Unless expressly permitted by the TBYB terms, products returned:

  • Materially damaged through customer misuse

  • Missing components

  • In a materially different condition from when supplied

may not qualify for cancellation of the charge, subject to applicable law.

The specific return rules must be disclosed before or at purchase.

30. TBYB Defects and Incorrect Products

A Try Before You Buy policy does not replace rights concerning:

  • Defective goods

  • Damaged goods

  • Incorrect products

  • Materially misdescribed products

Those matters are governed by our:

Return & Refund Policy

and applicable law.

31. Purchase Options and Payment Authorization

For subscriptions, deferred-payment pre-orders, and eligible Try Before You Buy purchases, you authorize future charges only according to the:

  • Amount

  • Frequency

  • Timing

  • Conditions

disclosed during the applicable purchase process.

We will not use a stored payment method to create unrelated purchases without appropriate authorization.

32. Taxes and Shipping on Future Charges

Future subscription or deferred-purchase charges may include applicable:

  • Shipping

  • Taxes

  • Duties collected by us

  • Other charges disclosed as part of the purchase option

Shipping and taxes may change where permitted by applicable law because of factors such as:

  • Delivery-address changes

  • Carrier rates

  • Tax-rate changes

  • Changes in applicable law

Material changes will be handled in accordance with applicable disclosure requirements.

33. Promotional Purchase Options

Subscriptions, pre-orders, or TBYB purchases may sometimes include:

  • Promotional prices

  • Discounts

  • Free shipping

  • Gifts

  • Other benefits

Any special conditions applicable to a promotion should be disclosed with the offer.

Cancellation will not normally require you to repay a properly earned discount on previously completed orders unless that condition was clearly and lawfully disclosed in advance.

34. Customer Account and Management Tools

Depending on the purchase-option app and customer-account system in use, you may be able to manage eligible purchases through:

  • Your customer account

  • Your order page

  • A subscription portal

  • A link in an order or subscription email

Available functionality may include:

  • Cancellation

  • Pause

  • Skip

  • Address updates

  • Payment-method updates

  • Rescheduling

If the required option is not available, contact:

support@ceylonspicegarden.com

35. Easy Cancellation

We aim to make cancellation of eligible recurring purchases reasonably accessible.

We will not intentionally require customers to use an unnecessarily burdensome cancellation procedure solely to discourage cancellation.

Where applicable law requires a particular cancellation method, reminder, notice, or cancellation mechanism, we will comply with that requirement.

36. Renewal and Payment Reminders

We may send:

  • Upcoming-order notifications

  • Renewal notices

  • Payment reminders

  • Failed-payment notices

  • Shipping notifications

depending on the subscription or purchase-option system in use.

Where applicable law requires a renewal reminder or other notice before a recurring charge, we will provide the required notice.

The absence of an optional reminder does not itself cancel a subscription where no reminder is legally required and the recurring arrangement was otherwise clearly disclosed and validly agreed.

37. Mandatory Cooling-Off or Cancellation Rights

Customers in some jurisdictions may have statutory rights concerning:

  • Subscription cancellation

  • Automatic renewals

  • Online purchases

  • Cooling-off periods

  • Pre-orders

  • Deferred payments

  • Returns

  • Refunds

These statutory rights may differ from our voluntary policy.

Where mandatory applicable law provides a more favorable right, the mandatory legal requirement applies.

38. EU, EEA, UK, and Other Consumer Rights

Customers in the European Union, European Economic Area, United Kingdom, and certain other jurisdictions may have additional statutory rights for distance contracts and recurring purchases.

Those rights may include, depending on the transaction:

  • Pre-contract information

  • Cancellation or withdrawal rights

  • Refund rights

  • Renewal disclosures

  • Easy cancellation mechanisms

  • Renewal reminders

  • Rights concerning defective or misdescribed goods

Legal exceptions may apply to certain products, including some:

  • Perishable products

  • Sealed health or hygiene products after unsealing

  • Personalized products

  • Other legally excluded categories

Nothing in this policy excludes a mandatory right that cannot legally be waived.

39. Relationship With the Return & Refund Policy

This policy primarily determines whether a future recurring or deferred purchase can be cancelled.

Our Return & Refund Policy primarily determines how we handle products that have already been supplied.

Accordingly:

Cancelling a subscription
stops eligible future renewals.

Returning a completed subscription order
is handled under the Return & Refund Policy.

Cancelling an unfulfilled pre-order
is handled under this policy.

Returning a fulfilled pre-order
is handled under the Return & Refund Policy and applicable law.

A defective or materially not-as-described product
is handled under the Return & Refund Policy regardless of whether it was purchased as a subscription or pre-order.

40. Wholesale and Commercial Purchase Options

Wholesale, bulk, custom, private-label, specially sourced, or other business-to-business recurring or pre-order arrangements may be governed by separate written terms.

These may include:

  • Quotations

  • Proforma invoices

  • Purchase agreements

  • Production schedules

  • Minimum quantities

  • Deposits

  • Freight terms

  • Incoterms

  • Cancellation terms

Where separate B2B terms have been expressly agreed, those specific terms may take precedence for the applicable commercial transaction to the extent permitted by law.

41. Changes to This Policy

We may update this Purchase Options Cancellation Policy from time to time.

The current version will be posted on this page together with its revision date.

Changes will not retroactively remove rights applicable to an existing purchase where doing so would violate applicable law or the terms validly agreed when the purchase was made.

42. Contact Us

For questions about:

  • Subscription cancellation

  • Subscription changes

  • Pre-order cancellation

  • Deferred payments

  • Try Before You Buy

  • Recurring charges

contact:

Ceylon Spice Garden

Email: support@ceylonspicegarden.com

Please include your order number or subscription details where available so we can assist you efficiently.